Terms of Service

Last updated: May 21, 2026

Bed Bug Heat Relief is the trade name of Heat Relief Thermal Remediation Ltd. (“we,” “us,” “our”), a corporation registered in Ontario, Canada. These Terms of Service (“Terms”) govern the pest control services we provide and the use of our website, bedbugheatrelief.ca. By booking a service with us or using our website, you (“you,” “the customer”) agree to these Terms.

Our Services

We provide bed bug extermination services, including heat treatment and Aprehend treatment, to residential and commercial properties within our service area in the Greater Toronto Area and surrounding regions. The specific service, scope, and price for your property will be confirmed with you before treatment.

Quotes and Pricing

Prices vary based on factors including the size of the property, the severity of the infestation, the amount of clutter, property access, and location. Any quote we provide is an estimate based on the information you give us. If the conditions at the property differ materially from what was described when the quote was given, the final price may be adjusted, and we will discuss any change with you before proceeding.

Payment is due upon completion of the service unless otherwise agreed in writing. We do not require a deposit to book a service. Invoicing and payment are processed through our third-party system, Jobber.

Booking, Cancellation, and Rescheduling

If you need to cancel or reschedule a booked service, we ask for at least 24 hours’ notice. If a service is cancelled without at least 24 hours’ notice, a cancellation fee will apply.

Treatment requires the property to be prepared according to the preparation instructions we provide before your appointment. If, on the day of treatment, the property has not been adequately prepared, you will be given the option to reschedule the appointment, in which case a reschedule fee will apply, or to proceed with the treatment without a warranty. We will explain this to you before any treatment proceeds.

Customer Responsibilities

To allow us to perform the service safely and effectively, you agree to:

  • Complete all pre-treatment and post-treatment preparation instructions we provide
  • Remove all heat-sensitive items from the treatment area as identified in the preparation instructions
  • Provide accurate information about the property and the infestation
  • Provide safe and reasonable access to the property at the scheduled time

Heat-Sensitive Items and Property

Heat treatment raises the temperature of the treated space to levels lethal to bed bugs. Certain items are sensitive to heat and must be removed before treatment. It is the customer’s responsibility to remove all heat-sensitive items in accordance with the preparation instructions we provide.

We are not responsible for damage to items that should have been removed under the preparation instructions but were not. Where we identify items we believe may be at risk, we will bring this to your attention; however, the customer remains responsible for the removal of heat-sensitive belongings. Normal household belongings and the structure of the property are not typically affected by treatment performed in accordance with our standard procedures.

Warranty

For heat treatments, we provide a 90-day guarantee for apartments and condominiums, and a 6-month guarantee for houses and commercial spaces. The applicable warranty period will be confirmed with you for your service.

The warranty is subject to the following conditions:

  • The customer must have completed all pre-treatment and post-treatment preparation instructions
  • The customer must report any sighting of live bed bugs to us promptly. A warranty claim must be supported by photo or video evidence of a live bed bug; reports of bites alone are not sufficient
  • The customer must notify us promptly when bed bugs are seen following treatment. Failure to report ongoing activity until shortly before the end of the warranty period may void the warranty

If live bed bugs are confirmed within the warranty period under the conditions above, we will return to re-treat the property at no additional charge. Aprehend is applied at the end of heat treatments to provide residual protection, and because it works over time, a short waiting period before re-treatment may apply, except where significant activity is observed immediately after treatment.

Aprehend treatments are not covered by the 90-day or 6-month guarantee. For Aprehend treatments, any included additional applications will be specified in your quote.

The warranty does not cover new infestations introduced to the property from an external source after treatment.

Limitation of Liability

We perform our services with reasonable care and skill. To the maximum extent permitted by law, our total liability to you in connection with any service is limited to the amount you paid for that service. We are not liable for indirect, incidental, or consequential losses. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Website Use

The content on bedbugheatrelief.ca is provided for general information. While we aim to keep it accurate and current, we make no warranty that the website is error-free or continuously available. Information on the website does not constitute a binding quote.

SMS / Text Messaging Program

This section describes the terms of our SMS (text message) program.

Program description. With your consent, Bed Bug Heat Relief sends non-marketing text messages to customers who have provided their mobile number and opted in through our website forms. Messages include service inquiry responses, appointment scheduling and confirmations, rescheduling updates, preparation instructions, treatment reminders, and customer support communications. Opt-in is collected through a dedicated, optional SMS consent checkbox on our web forms.

How to opt out. You can cancel the SMS service at any time by replying STOP to any message from us. After you send STOP, we will send one confirmation message, and you will not receive further texts from us unless you opt in again.

How to get help. Reply HELP to any message for assistance, or contact us at heatreliefontario@gmail.com or (647) 205-6384 during business hours.

Message frequency and rates. Message frequency varies based on your service and communications with us. Message and data rates may apply. For questions about your messaging or data plan, contact your wireless provider.

Carriers. Our SMS program is supported by major Canadian wireless carriers. Wireless carriers are not liable for delayed or undelivered messages.

Age. You must be 18 years or older to participate in our SMS program.

Consent. Consent to receive text messages is not a condition of purchasing any service from us. Your SMS consent and mobile number are handled in accordance with our Privacy Policy and are not shared with third parties for marketing purposes.

Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable in Ontario. Any dispute arising in connection with these Terms or our services will be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

Changes to These Terms

We may update these Terms from time to time. The “last updated” date at the top of this page reflects the most recent version.

Contact Us

If you have any questions about these Terms, please contact:

Heat Relief Thermal Remediation Ltd.
103 Chartwell Rd, Etobicoke, ON M8Z 4G8
Phone: (647) 205-6384
Email: heatreliefontario@gmail.com