Privacy Policy

Privacy Policy

Last updated: May 20, 2026

Bed Bug Heat Relief is the trade name of Heat Relief Thermal Remediation Ltd. (“we,” “us,” “our”), a corporation registered in Ontario, Canada. We are committed to protecting your personal information and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you contact us or book a service, we collect the following:

  • Contact information: your name, phone number, email address, and service address
  • Service details: information about your bed bug situation, property type, and service preferences, provided by you so we can quote and perform the service
  • Payment information: processed through our third-party invoicing system (Jobber) — we do not store credit card numbers on our own systems
  • Communications: records of phone calls, text messages, and emails between us, kept for service quality and dispute resolution

We may also collect basic technical information when you visit our website, including IP address, browser type, and pages viewed, through standard website analytics.

How We Use Your Information

We use your information only to:

  • Schedule and perform pest control services
  • Communicate with you about your service appointment, preparation instructions, and follow-up
  • Send invoices and process payments
  • Respond to inquiries and warranty claims
  • Maintain business records as required by Canadian tax and corporate law

We do not sell, rent, or trade your personal information. We do not share your information with third parties for marketing purposes.

SMS / Text Messaging

With your consent, we may contact you by SMS (text message) regarding your service — including appointment scheduling, confirmations, preparation instructions, treatment-day reminders, and post-treatment follow-up.

You provide consent to receive text messages when you give us your mobile number through our website contact form, by submitting an inquiry, or by providing it to us directly by phone. Consent to receive text messages is not a condition of purchasing any service.

Message frequency varies depending on your service and communications with us. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us, and you can reply HELP for assistance. Opting out of text messages will not affect your ability to receive service from us by phone or email.

We do not share or sell your mobile phone number or text-messaging consent with third parties or affiliates for their marketing purposes. Information shared with our service providers is limited to what is required to deliver messages and operate our business.

Third-Party Services

We use the following third-party service providers to operate our business:

  • Jobber — customer management, invoicing, and payment processing
  • Google Workspace — email and document management
  • Website hosting and analytics — to operate bedbugheatrelief.ca

These providers have their own privacy policies and security practices. We only share with them the minimum information required to perform their function for our business. We do not share your information, including your mobile phone number and text-messaging consent, with any third party for that party’s own marketing purposes.

How We Protect Your Information

We use commercially reasonable security measures to protect your information, including secure cloud-based storage with our service providers, restricted access to customer records, and PCI-compliant payment processing through Jobber.

How Long We Keep Your Information

We retain your information only as long as necessary to:

  • Complete the service and warranty period (3 to 6 months depending on service type)
  • Maintain business records required by Canadian tax and corporate law (typically 7 years for financial records)

After these retention periods, we securely delete or anonymize your information.

Your Rights

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for us to use your information (subject to legal and contractual restrictions)
  • File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)

Cookies and Website Analytics

Our website may use standard cookies for functionality and basic analytics. You can disable cookies in your browser settings if you prefer.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent version.

Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact:

Heat Relief Thermal Remediation Ltd.
103 Chartwell Rd, Etobicoke, ON M8Z 4G8
Phone: (647) 205-6384
Email: heatreliefontario@gmail.com